Terms & Conditions

Terms & Conditions

By submitting an order, you declare that the home will be ready for photos to be taken at the requested or scheduled time and date of service. You also accept and understand that we charge a $50 service fee when we return to a property in which it was not our fault. This includes, but is not limited to: construction, occupant not ready, no key in lockbox, etc. Any same day cancellation can be subject to a $25 cancellation fee.  Please note that property square footage is subject to verification.

Usage Rights

All photography and videography taken by ListerPros and any affiliates are owned & copywritten by ListerPros. Rights to use Photos/Media convey once invoice is paid in full to ListerPros. Photos/Media may be used by the purchasing client to market & sell the subject property only.  Photos/Media may be used in print such as marketing brochures & post cards. Photos used in publications such as magazines (print/online) MUST be accompanied with the following photo credit: “Photo(s) by ListerPros” Photos/Media may never be distributed or sold to any third parties for use in any way. Usage rights must be purchased for every third party use. ListerPros may use photos/media for marketing purposes at any time unless prior written agreement has been made.  


For any reshoot required because of any reason outside the control of Client, specifically including but not limited to acts of God, nature, war, terrorism, civil disturbance or the fault of a third party, ListerPros will charge no additional fee. If ListerPros is at fault and a reshoot/revisit is necessary, ListerPros will charge no additional fee if the request is made within 2 weeks of the original service. After 2 weeks, Client is subject to reshoot/revisit fees. Client will be charged a fee for any reshoot required by client in which ListerPros was not at fault for the reason for reshoot.


Client is responsible for payment of $25 for all orders cancelled or rescheduled within 24 hours of the scheduled appointment. All cancellations after close of business (5pm Monday through Friday) for appointments scheduled the following day are considered within the 24 hours cancellation policy and subject to a $25 fee. Unless otherwise agreed in writing, Client will be charged a $50 fee if postponement of the assignment occurs after ListerPros has departed for location. Exceptions are made for weather conditions. ListerPros will shoot in most situations rain or shine, agent will have the option to reschedule due to weather conditions and not be subject to a cancellation/rescheduling fee.


ListerPros will invoice clients anytime after completion of work. Client accepts that ListerPros may make pricing corrections to the invoice amount to reflect actual service ordered and correct use of coupon codes. Client accepts that payment of entire invoice is due upon receipt. If payment is not received within 90 days of the date invoiced, client is subject to a late fee of 25% of the invoice total. If the invoice remains unpaid to ListerPros, Client will be administered to third party collections services. For returning clients, ListerPros will charge the entire amount invoiced to the previously used payment method stored on file anytime after completion of services. Client agrees to ListerPros charging the stored payment method on file upon submitting order. Payment method can be updated anytime by contacting ListerPros.  We reserve the right to attempt to collect payment multiple times if the first attempt is unsuccessful.  We may also attempt alternate payment methods we may have on file if the one given is unsuccessful.

Service Area

ListerPros services the entire Phoenix metro area, the Tucson metro area, and the Las Vegas metro area. ListerPros reserves the right to add travel charges for locations outside of the Phoenix, Tucson, and Las Vegas metro areas. If unsure, please contact ListerPros.

Matterport® 3D Floorplans

Our Matterport® 3D floorplans are completed with Matterport® products through our trained technicians. Any technical problems or questions should be directed to Matterport®. 3D floorplans will be available from the time they are delivered to you, until the listing is removed from the market or for 6 months, whichever comes sooner.

Privacy Policy

This privacy notice discloses the privacy practices for (listerpros.com). This privacy notice applies solely to information collected by this website, except where stated otherwise. It will notify you of the following:

  • What information we collect;
  • With whom it is shared;
  • How it can be corrected;
  • How it is secured;
  • How policy changes will be communicated; and
  • How to address concerns over misuse of personal data.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g., to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number provided on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.


We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (e.g, billing or customer service) are granted access to personally identifiable information. The computers/servers on which we store personally identifiable information are kept in a secure environment.

Notification of Changes

Whenever material changes are made to this policy a revised privacy policy will be placed on this website.


If you feel that we are not abiding by this privacy policy, you should contact us immediately via phone at 888-860-7767 or via email at [email protected]